Frequently Asked Questions
Here you’ll find answers to the questions most frequently asked about our swimwear, shipping, returns, care, and the “Discretion” concept.
Orders & payment
How do I place an order on the website?
Choose your style, size and colour, add them to your cart, then follow the checkout steps through to payment. Once your order is confirmed, you will receive a confirmation email with your order summary.
Can I place an order without creating an account?
Yes, you can place an order without creating an account.
Which payment methods do you accept?
We accept the payment methods offered at checkout, including Visa/Mastercard credit card payment and PayPal.
Do you offer payment in instalments?
Yes, payment in instalments is available via PayPal, subject to the conditions offered by PayPal at checkout.
Is payment secure?
Yes, all transactions made on our website are secure.
Can I modify or cancel my order after confirmation?
If your order has not yet been prepared, please contact us as soon as possible at contact.girlsmusthave@gmail.com. We will do our utmost to help you.
Shipping
Which countries do you ship to?
We ship to all countries in the European Union, namely: Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, the Czech Republic, Romania, Slovakia, Slovenia and Sweden, as well as Switzerland.
What are your dispatch times?
Orders are prepared and dispatched within 24 to 48 business hours.
What are the delivery times and shipping costs?
European Union
- Standard home delivery (3 to 5 business days): free
- Express home delivery via Chronopost (2 to 3 business days): €25 incl. VAT
Switzerland
- Standard home delivery (3 to 5 business days): CHF 35
- Express delivery via Chronopost: CHF 40
Can customs duties apply?
Yes, for certain destinations, customs duties may apply according to the regulations in force. They remain the responsibility of the customer.
This applies to deliveries to Switzerland.
How can I see which delivery options are available for my address?
The delivery options available for your address are displayed automatically when you check out.
How can I track my order?
As soon as your order is shipped, you will receive an email containing your parcel tracking information.
You can also track your order by logging into your account.
What should I do if I have not received my parcel?
We invite you to check the tracking information sent by email. If needed, please contact our customer service team at contact.girlsmusthave@gmail.com.
Returns & refunds
Can I return an item?
Yes. If an item does not suit you, you have 30 days after receipt to change your mind.
Are returns free?
Yes, returns are 100% free.
How do I make a return?
You can submit your return request in two ways:
- via your account:
https://girlsmusthave.com/apps/girlsmusthave-return
- or by email to:
contact.girlsmusthave@gmail.com
We will send you a prepaid return label.
Under which conditions is a return accepted?
To be accepted, the item must be returned in its original condition:
- unworn,
- unwashed,
- with its tags,
- in its original packaging,
- and the complimentary pouch for swimsuits must also be returned when it accompanies the product.
When will I be refunded?
The refund is processed after receipt and verification of the condition of the returned items.
What should I do if I received a faulty or incorrect item?
Please contact us as soon as you receive your order at contact.girlsmusthave@gmail.com so that we can assist you as quickly as possible.
Products, sizes & care
How do I choose my size?
We invite you to consult the size guide available on each product page, as well as the Fit & Size section when available. If you hesitate between two sizes, our customer service team can also help you.
How are your swimsuits designed?
Our swimsuits are designed in Switzerland by Alexandra Classen and made in Italy, in collaboration with our partner workshops. They are crafted in an Italian fabric with a silky finish and a sculpting effect, selected for its quality, comfort and long-lasting wear.
Is a complimentary pouch offered with each swimsuit?
Yes. Every Girls Must Have swimsuit comes with a complimentary branded canvas pouch, ideal for protecting your swimsuit, carrying it to the beach or pool, or keeping your essentials inside.
How do I care for my swimsuit?
To ensure your swimsuit lasts and preserves its beauty:
- rinse your swimsuit in clear water after each day of swimming,
- wash it at a maximum temperature of 30°C,
- do not use bleach,
- do not put it in the washing machine or tumble dryer,
- iron at a maximum of 110°C if necessary,
- dry cleaning is possible.
Where are your swimsuits made?
Since the creation of Girls Must Have, our swimsuits have been made in Italy in order to preserve European craftsmanship and quality.
Which fabrics do you use?
We select premium Italian fabrics that are durable, comfortable and pleasant to wear, designed to accompany you for a long time.
“Discretion”
What is “Discretion”?
“Discretion” is an invisible inner pocket integrated into certain Girls Must Have swimsuits, imagined by Alexandra Classen. It allows you to insert, or not, a pad or an external breast prosthesis, in order to harmonise the silhouette, correct an asymmetry or regain a volume that feels like you.
How do I know if a style features “Discretion”?
The mention “Discretion” appears clearly on the product pages of the relevant styles, together with our dedicated icon. A specific block also reminds you of the presence of this inner pocket and allows you to discover in detail how it works.
Are “Discretion” swimsuits sold with a pad or prosthesis?
No. The swimsuits are sold without pads or prostheses.
Is the “Discretion” pocket visible if I do not add anything?
No. If you choose not to add anything, the pocket remains imperceptible, both to the eye and on the silhouette.
Who is “Discretion” designed for?
“Discretion” is designed in particular for:
- smaller busts seeking a subtle curve,
- asymmetrical busts,
- women who have undergone breast surgery,
- and all those who wish to be able to adapt their silhouette according to their wishes.
Which types of pads or prostheses are compatible?
“Discretion” styles can accommodate most classic pads and external breast prostheses compatible with this type of inner pocket. If in doubt, especially after surgery, we recommend asking your healthcare professional for advice.
How do I care for a swimsuit featuring “Discretion”?
Before washing, simply remove the pad or prosthesis. The swimsuit can then be cared for like a classic swimsuit, following our care recommendations.
Brand & commitments
Where are Girls Must Have styles designed and made?
The styles are designed in Switzerland by Alexandra Classen, then developed and made in close collaboration with our partner workshops in Europe. Since 2022, our swimsuits have been made in Italy.
What is your approach to quality?
We develop our collections in considered quantities, with trusted partners who share our standards in terms of quality, transparency and craftsmanship.
Why this manufacturing standard?
We are convinced that it is essential to know the journey of a product in order to better control our impact and guarantee you a high level of quality, transparency and safety.
How are your products transported?
Transport between our workshops and our warehouses is carried out by truck, in order to favour more responsible shipping methods.
Can’t find the answer to your question?
We invite you to contact us via our contact form. A member of our customer service team will get back to you as soon as possible.
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Made in Italy
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